Waiwai Xpres offers water transport across Lake Waikaremoana. Operated and owned by Blair Waiwai. Born and raised in Waikaremoana - Blair has been apart of the wider operations including Pest Control, Structures Maintenance, and Hut Wardening in Waikaremoana. He is also apart of the search and rescue team and knows the Lake like the back of his hand. Every ticket purchased contributes $5 to pest control around Waikaremoana. Pop into our Te Urewera Visitors Centre if you would like to learn more about Waikaremoana.

Terms and Conditions

Wai Wai Xpress Water Taxi Service Cancellation Policy We understand that plans can change unexpectedly. At Wai Wai Xpress Water Taxi Service, we strive to balance flexibility for our customers with the need for operational reliability. Late cancellations present unique challenges, as they are difficult to fill on short notice. If cancellations occur close to departure, we may have to bear the financial loss or cancel the entire trip, which affects other passengers. To avoid this, we have outlined our cancellation policy below: 1. Cancellation Policy for Customer-Initiated Cancellations 7 or More Working Days Before Departure: Receive a full refund, minus a fixed administration fee of $30. Between 3 to 6 Working Days Before Departure: Receive a 50% refund, minus a fixed administration fee of $30. Within 2 Working Days of Departure: Cancellations are not eligible for a refund. However, please let us know if you can’t make it, even without a refund, to help our skipper avoid waiting and prevent delays for other passengers. 2. Cancellations by Wai Wai Xpress Due to Weather or Safety Concerns If Wai Wai Xpress Water Taxi Service needs to cancel a trip due to unsafe weather conditions or other safety-related reasons, customers will be given the option to: Receive a full refund with no administration fees, or Reschedule the trip at no additional cost. 3. How to Cancel Your Booking To cancel, please contact us via [Contact Information/Email/Phone Number]. We will confirm your cancellation in writing or electronically. 4. Policy Agreement By completing your booking, you acknowledge and agree to the terms outlined in this cancellation policy. This policy helps us manage a reliable and efficient service for all customers. 5. Definition of "Working Day" For clarity, a "Working Day" refers to a day before the scheduled departure, from Monday to Friday between 8:00 AM and 4:30 PM. Thank you for choosing Wai Wai Xpress Water Taxi Service. Your understanding and cooperation help us provide a safe, reliable, and enjoyable experience for all passengers.